Rudi Sandesha Vyavhar – Privacy Policy

Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.

Last updated: August 14, 2024.

We greatly appreciate your trust and recognize the importance of securing your personal data with the highest level of care. This Privacy Policy (“Policy”) explains how Rural Distribution Multi Trading Company Limited (“RUDI”) collects, uses, shares, stores, protects, and processes your personal information through our website at https://www.sewarudi.com.

Please note that our services on this Platform are available globally where parties involve in processing are situated, and your personal data may be stored and processed in those jurisdictions. By accessing this Platform, submitting your information, or using any of the services offered, you explicitly consent to the terms and conditions outlined in this Policy and agree to be governed by laws of the particular jurisdiction, including those related to data protection and privacy.

COLLECTION

PERSONAL DATA: We collect your personal data relating to your identity, demographics when you use our Platform, services or otherwise interact with us throughout our relationship. Some of the information that we may collect includes but is not limited to Information provided to us during sign-up/registering or using our Platform such as name, address, zip code, telephone/mobile number, email ID and any documents provided for identity or address verification.

Generally, you can browse our Platform without disclosing your personal data. However, once you provide us with your personal data, you are identifiable to us.

AUTOMATIC INFORMATION: We also automatically collect information such as your computer’s browser details and IP address.

The above-mentioned data is retained as necessary for resolving disputes, providing customer support, conducting internal research, and troubleshooting issues, as permitted by law. Additionally, if you correspond with us via email or letters, we may store this information in a file specific to you.

USE

We use your personal data to deliver and improve the services you request. This includes handling and fulfilling orders, enhancing your customer experience, marketing and resolving any issues that arise. We also use your data to ensure a safe service environment, gauge interest in our offerings, and keep you informed about our products, services, and updates, both online and offline. Additionally, we customize your experience and protect against errors, fraud, and criminal activities. To support these efforts, we analyse demographic and profile data from your activity on our Platform and use your IP address to diagnose server issues, administer the Platform, and gather broad demographic information. This helps us tailor content to your preferences and ensure that you receive relevant information and offers.

SHARING

We may share your personal data within RUDI and with our affiliated entities to facilitate access to the services and products they provide. Such sharing may be necessary to deliver our services, fulfil legal obligations, support marketing and advertising efforts, and prevent, detect, mitigate, and investigate fraudulent or unlawful activities related to our services. Additionally, we may disclose personal and sensitive data to government agencies or authorized law enforcement authorities as required by law or if we believe in good faith that such disclosure is essential to comply with legal processes, such as court orders. We may also share personal data with law enforcement, third-party rights holders, or other parties if necessary to enforce our Terms or Privacy Policy, address claims of content infringement, or safeguard the rights, property, or safety of our users or the public. In the event of a merger, acquisition, or significant reorganization of our business, we and our affiliates may transfer some or all of your personal data to the new entity. The new entity will be obligated to adhere to this Policy concerning your personal data.

SECURITY

To protect your personal data from unauthorized access, disclosure, loss, or misuse, we employ reasonable security measures and practices. When accessing your account information, we use a secure server to ensure the safety of your data. However, please be aware that no method of transmission over the internet is completely secure, and there are risks associated with data transmission that are beyond our control. We follow industry-standard security protocols and regularly update our systems to guard against hacking and viruses. By using the Platform, you acknowledge these inherent risks and accept the responsibility for safeguarding your login credentials and password.

DATA RETENTION

We keep your personal data only for as long as needed to fulfill the purpose for which it was collected or as required by law. However, we may retain data if necessary to prevent fraud or future misuse, to exercise or defend our legal rights, or for other legitimate reasons. Additionally, we may retain anonymized data for analysis and research purposes.

CONSENT

By providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Policy.

USE OF CHILDREN INFORMATION

Use of our Platform is available only to persons who have attained the age of 13 years. We do not knowingly solicit or collect personal data from children under the age of 13 years. If you have shared any personal data of children under the age of 13 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Policy.

CHANGES TO THIS PRIVACY POLICY

Please review our Privacy Policy regularly for updates. We may revise this Policy to address changes in our information practices. We will notify you of major updates by posting the revised date on our Privacy Policy, displaying a notice on our Platform, or, if legally required, by sending you an email.

GRIEVANCE OFFICER

Ms. Heenaben Dave

Designation: Director

RUDI Multi Trading Company Limited

Sewa Gram Mahila Haat 8, Navrang Colony,

Beside Kashmira Chambers,

Navrangpura, Ahmedabad,

Gujarat, India-380009